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Terms & Conditions

Terms & Conditions

Welcome to Eagle River Casino Whitecourt (the "Platform"). These Terms and Conditions ("T&Cs") are entered into by and between you, the user ("You" or "User"), and Eagle River Casino Whitecourt. By accessing and using the Platform, You agree to be bound by these T&Cs.

1. Acceptance of the Terms

These T&Cs govern Your use of the Platform. If You do not agree with any provision of these T&Cs, please do not access or use the Platform. We reserve the right to modify or update these T&Cs at any time without prior notice. Continued use of the Platform after such modifications or updates will be deemed acceptance thereof.

2. Eligibility Requirements

To be eligible for a Eagle River Casino Whitecourt account (the "Account"), You must:

  • Be 18 years old (or the minimum age required by Your jurisdiction);
  • Provide accurate and complete information when creating an Account;
  • Not have been previously banned from using the Platform or any similar service; and
  • Comply with all applicable laws, regulations, and gaming policies.

3. Minimum Age Requirements

To use the Platform, You must be at least 18 years old (or the minimum age required by Your jurisdiction). We reserve the right to request proof of age from users under 30.

4. Geographic Restrictions

The Platform is only available for users in jurisdictions where Eagle River Casino Whitecourt has been granted a valid license or permit to operate an online gaming service.

5. Account Registration Rules

  • Each user may create one (1) account per household.
  • Accounts are personal and non-transferable, unless authorized by us in writing.
  • You must provide accurate information when creating an Account, including Your true identity, contact details, and address.
  • We reserve the right to verify any information provided during Account creation.

6. One-Account-Per-User Policy

You may only hold one (1) account with Eagle River Casino Whitecourt at a time. Operating multiple accounts will result in account suspension or closure.

7. Identity Verification and KYC

Eagle River Casino Whitecourt reserves the right to request additional documentation from users, including but not limited to: passport, driver's license, utility bills, etc., for verification purposes. Failure to comply may delay Account activation or lead to its cancellation.

8. Account Accuracy Obligations

You must keep Your account information up-to-date and accurate at all times. We reserve the right to verify any changes made to an existing Account.

9. Account Security Responsibilities

  • You are responsible for maintaining the confidentiality of Your login credentials, including username and password.
  • Eagle River Casino Whitecourt is not liable for losses resulting from unauthorized access to or use of an Account caused by You.

10. Login Credentials and Password Protection

  • You must use unique and secure passwords for accessing your account;
  • We reserve the right to require you to reset your password periodically;

11. Restricted Behaviour and Prohibited Activities

You agree not to engage in any behavior that:

  • Interferes with other users or our operations, including hacking, spamming or phishing attempts.
  • Involves prohibited activities (as outlined in section 13) or is contrary to applicable laws.

12. Multi-Accounting and Fraud Prevention

We reserve the right to identify and prevent multi-accounting or any suspected fraudulent activity on an Account, which may result in suspension or closure of that account.

13. Bonus and Promotion Rules

  • We offer various promotions and bonuses for users.
  • Each bonus/promotion is subject to specific rules and terms (found within each promotion's details). By claiming a bonus/promotion, You acknowledge acceptance of these additional terms;

14. Wagering and Gameplay Conditions

We reserve the right to review gameplay activity on an Account; failure to comply with our wagering conditions or policies may lead to restriction or closure.

15. Bonus Abuse Prevention

  • We monitor and analyze user behavior to prevent abuse.
  • Multiple accounts, fake identities, or any form of bonus manipulation is strictly prohibited;

16. Deposits and Withdrawals (Optional)

Note that the source material does not provide sufficient information regarding deposit and withdrawal options for Eagle River Casino Whitecourt.

17. Verification Before Withdrawal

Before withdrawing funds from Your Account, we may require verification to confirm your identity. We reserve the right to request additional documentation as necessary.

18. Processing and Review Procedures

Our review process aims to ensure all transactions are legitimate; any irregularities or discrepancies detected during our internal reviews will be thoroughly investigated.

19. Responsible Gambling Expectations

Eagle River Casino Whitecourt encourages responsible gaming behavior, including:

  • Managing Your budget
  • Setting limits on spending, time played, etc.
  • Taking regular breaks

If You have concerns about problem gambling, please refer to Section 10 for guidance and help resources;

20. Self-Exclusion and Account Restrictions

You may request self-exclusion from playing games with Eagle River Casino Whitecourt at any given moment if needed. We also reserve the right to suspend or restrict your account in accordance to our internal policies.

21. Game Fairness and RNG Systems

Our gaming offerings adhere to standard Random Number Generator (RNG) procedures and undergo regular audits for fairness by a recognized testing agency;

22. Technical Interruptions or Voided Gameplay

We will not be liable in the event that gameplay is interrupted, halted temporarily, delayed or cannot continue due technical difficulties.

23. Suspension or Closure of Accounts

Eagle River Casino Whitecourt reserves the right to suspend or close an Account if we believe there has been a breach of these T&Cs; failure by user(s) adhere to any requests made during our support and operations team's communications;

24. Intellectual Property and Platform Ownership

All rights, including but not limited to all copyright (in software code, images and branding) associated with this service are owned exclusively by Eagle River Casino Whitecourt.

25. Limitation of Liability

Eagle River Casino Whitecourt shall under no circumstances be held liable for damages exceeding the value of Your account balance;

26. Modification of Terms

We reserve the right to modify or update these T&Cs at any time without prior notice; changes will apply immediately upon implementation (please check our website periodically for updates);

27. Contact or Support Guidance

For inquiries, clarifications, and general customer support please contact us via email or seek assistance through live chat on the platform.

28. Applicable Licensing or Regulatory Oversight where Relevant

Eagle River Casino Whitecourt operates under a recognized license issued by (e.g) AGLC Alberta Gaming License Commission).